7 products
7 products
Bracelet Repair
(15)
| 5 stars |
|
100% |
| 4 stars |
|
0% |
| 3 stars |
|
0% |
| 2 stars |
|
0% |
| 1 star |
|
0% |
/
Tax included.
Depending on how active or busy you are your bracelet cords can fray faster.
It's ok, we can replace a frayed or broken cord.
Please add this service to replace one item e.g x1 bracelet repair for x1 bracelet & x2 repair or x2 bracelet. We will rebind this for you by hand.
Please courier your bracelet back to the below address
Arrowtown Stonework
53 Adamson Drive
Arrowtown
9302
Cancelation of orders:
You may only cancel your order before it has been sent so please contact us immediately via email so that your item isn't dispatched and we will fully refund the cost you have paid for that order. If your order has already been dispatched we are unable to cancel your order, in this case you would need to follow our returns policy.
Returns policy:
If you wish to return your item you need to contact us within 5 working days of receiving the item. Simply let us know your reason for returning the item. We are happy to offer you store credit for the amount that you have paid excluding any shipping and handling fees as these are non-refundable.
For the item to be approved for exchange of store credit it must be returned in its original packaging with care to ensure its safe return to us. Store credit will not be approved if item is returned damaged or broken in transit.
When returning an item, postage must be tracked, with signature required. We are not responsible for return postage costs. We are also not responsible for any items that are lost or damaged in transit - in which we do not offer a refund.
Engraved pieces - We do not offer returns/store credit for pieces with engraving as these pieces are individually customised with your own messages. We are not able to re-sell or re-use these items so please select your items and messages carefully. If you notice the wording was not what you requested - please contact us and we will do our best to sort through the problem and remediate it for you.
All returns will be looked at on a case by case basis following the above policy so please do contact us on hello@arrowtownstonework.co.nz
Dispatch times:
We do our best to dispatch your items within 1-2 days from your order, however engraved pieces can take 2-5 days due to the engraving process.
Courier in New Zealand.
We use overnight Courier Post when shipping within New Zealand which generally takes 1-2 days from pick up by courier. You will receive a tracking number when your piece/s have been packaged. You can use this tracking number on the NZ post tracking website to follow its journey to you.
International Courier.
We have two options for international postage - NZ post tracked mail & DHL express.
NZ post tracked mail - this is a mail service which has a tracking number allocated. Due to recent delays with worldwide shipping this service can take from 2-6 weeks.
DHL express - is our faster postage option which takes from 5-10 working days anywhere in the world.
Countries we post to commonly include
Australia
United Kingdom
Ireland
France
Switzerland
Germany
USA
Canada
UAE
UAE
Postage costs do vary between the different countries and are at a set price which will show at checkout. Some countries may require additional tax/duties on import to your country - See Important notice below.
If you are outside these counties please contact us to enquire about potential postage to your country. All international parcels will have a tracking number allocated to them.
Important Notice - Tax & Duty.
For overseas orders, any tax or duty charges determined by each country’s customs agency or its authorised service provider, are completely out of Arrowtown Stonework’s control. We do not cover these costs and they are expected to be paid by the recipient of the goods. Arrowtown Stonework is not responsible for and will not reimburse any of these charge and duties. Duties will vary depending on the country.
Engraving on your piece
(3)
| 5 stars |
|
100% |
| 4 stars |
|
0% |
| 3 stars |
|
0% |
| 2 stars |
|
0% |
| 1 star |
|
0% |
/
Tax included.
This is not a bracelet or pendant
It is an engraving service option.
Our local engraver carefully laser engraves the message or initials into the pendant or bracelet piece
Adding your engraving message
-
Please write the words or what symbol e.g (#14) you want on the pendant in the notes section in the checkout.
-
Please consider the size of the pendant and the number of words that can fit on it.
- If you would like a symbol like a heart please write (heart).
- Please also note where you would like the engraving to be placed (e.g side and location on item) please write this in the checkout notes.
Cancelation of orders:
You may only cancel your order before it has been sent so please contact us immediately via email so that your item isn't dispatched and we will fully refund the cost you have paid for that order. If your order has already been dispatched we are unable to cancel your order, in this case you would need to follow our returns policy.
Returns policy:
If you wish to return your item you need to contact us within 5 working days of receiving the item. Simply let us know your reason for returning the item. We are happy to offer you store credit for the amount that you have paid excluding any shipping and handling fees as these are non-refundable.
For the item to be approved for exchange of store credit it must be returned in its original packaging with care to ensure its safe return to us. Store credit will not be approved if item is returned damaged or broken in transit.
When returning an item, postage must be tracked, with signature required. We are not responsible for return postage costs. We are also not responsible for any items that are lost or damaged in transit - in which we do not offer a refund.
Engraved pieces - We do not offer returns/store credit for pieces with engraving as these pieces are individually customised with your own messages. We are not able to re-sell or re-use these items so please select your items and messages carefully. If you notice the wording was not what you requested - please contact us and we will do our best to sort through the problem and remediate it for you.
All returns will be looked at on a case by case basis following the above policy so please do contact us on hello@arrowtownstonework.co.nz
Dispatch times:
We do our best to dispatch your items within 1-2 days from your order, however engraved pieces can take 2-5 days due to the engraving process.
Courier in New Zealand.
We use overnight Courier Post when shipping within New Zealand which generally takes 1-2 days from pick up by courier. You will receive a tracking number when your piece/s have been packaged. You can use this tracking number on the NZ post tracking website to follow its journey to you.
International Courier.
We have two options for international postage - NZ post tracked mail & DHL express.
NZ post tracked mail - this is a mail service which has a tracking number allocated. Due to recent delays with worldwide shipping this service can take from 2-6 weeks.
DHL express - is our faster postage option which takes from 5-10 working days anywhere in the world.
Countries we post to commonly include
Australia
United Kingdom
Ireland
France
Switzerland
Germany
USA
Canada
UAE
UAE
Postage costs do vary between the different countries and are at a set price which will show at checkout. Some countries may require additional tax/duties on import to your country - See Important notice below.
If you are outside these counties please contact us to enquire about potential postage to your country. All international parcels will have a tracking number allocated to them.
Important Notice - Tax & Duty.
For overseas orders, any tax or duty charges determined by each country’s customs agency or its authorised service provider, are completely out of Arrowtown Stonework’s control. We do not cover these costs and they are expected to be paid by the recipient of the goods. Arrowtown Stonework is not responsible for and will not reimburse any of these charge and duties. Duties will vary depending on the country.
Pendent replacement wax cord
(19)
| 5 stars |
|
89% |
| 4 stars |
|
0% |
| 3 stars |
|
11% |
| 2 stars |
|
0% |
| 1 star |
|
0% |
/
Tax included.
A wax cord replacement, ready to attach to a loved pendant.
Durable and adjustable to fit all adults. Can be worn in water.
Push the cord through the pendant hole and loop around itself.
Comes in a small eco bag
The cord can go up-to 83cmm in length
Please select thickness from 1mm, 1.2mm, 1.6mm
Cancelation of orders:
You may only cancel your order before it has been sent so please contact us immediately via email so that your item isn't dispatched and we will fully refund the cost you have paid for that order. If your order has already been dispatched we are unable to cancel your order, in this case you would need to follow our returns policy.
Returns policy:
If you wish to return your item you need to contact us within 5 working days of receiving the item. Simply let us know your reason for returning the item. We are happy to offer you store credit for the amount that you have paid excluding any shipping and handling fees as these are non-refundable.
For the item to be approved for exchange of store credit it must be returned in its original packaging with care to ensure its safe return to us. Store credit will not be approved if item is returned damaged or broken in transit.
When returning an item, postage must be tracked, with signature required. We are not responsible for return postage costs. We are also not responsible for any items that are lost or damaged in transit - in which we do not offer a refund.
Engraved pieces - We do not offer returns/store credit for pieces with engraving as these pieces are individually customised with your own messages. We are not able to re-sell or re-use these items so please select your items and messages carefully. If you notice the wording was not what you requested - please contact us and we will do our best to sort through the problem and remediate it for you.
All returns will be looked at on a case by case basis following the above policy so please do contact us on hello@arrowtownstonework.co.nz
Dispatch times:
We do our best to dispatch your items within 1-2 days from your order, however engraved pieces can take 2-5 days due to the engraving process.
Courier in New Zealand.
We use overnight Courier Post when shipping within New Zealand which generally takes 1-2 days from pick up by courier. You will receive a tracking number when your piece/s have been packaged. You can use this tracking number on the NZ post tracking website to follow its journey to you.
International Courier.
We have two options for international postage - NZ post tracked mail & DHL express.
NZ post tracked mail - this is a mail service which has a tracking number allocated. Due to recent delays with worldwide shipping this service can take from 2-6 weeks.
DHL express - is our faster postage option which takes from 5-10 working days anywhere in the world.
Countries we post to commonly include
Australia
United Kingdom
Ireland
France
Switzerland
Germany
USA
Canada
UAE
UAE
Postage costs do vary between the different countries and are at a set price which will show at checkout. Some countries may require additional tax/duties on import to your country - See Important notice below.
If you are outside these counties please contact us to enquire about potential postage to your country. All international parcels will have a tracking number allocated to them.
Important Notice - Tax & Duty.
For overseas orders, any tax or duty charges determined by each country’s customs agency or its authorised service provider, are completely out of Arrowtown Stonework’s control. We do not cover these costs and they are expected to be paid by the recipient of the goods. Arrowtown Stonework is not responsible for and will not reimburse any of these charge and duties. Duties will vary depending on the country.
Replacement hand woven wax cord
(85)
| 5 stars |
|
96% |
| 4 stars |
|
4% |
| 3 stars |
|
0% |
| 2 stars |
|
0% |
| 1 star |
|
0% |
/
Tax included.
A woven wax cord replacement, ready to attach to a loved pendant.
Durable and adjustable to fit all adults. Handwoven in Arrowtown.
Push the cord through the pendant hole and loop around itself.
Please select from the colours when adding to cart.
Cancelation of orders:
You may only cancel your order before it has been sent so please contact us immediately via email so that your item isn't dispatched and we will fully refund the cost you have paid for that order. If your order has already been dispatched we are unable to cancel your order, in this case you would need to follow our returns policy.
Returns policy:
If you wish to return your item you need to contact us within 5 working days of receiving the item. Simply let us know your reason for returning the item. We are happy to offer you store credit for the amount that you have paid excluding any shipping and handling fees as these are non-refundable.
For the item to be approved for exchange of store credit it must be returned in its original packaging with care to ensure its safe return to us. Store credit will not be approved if item is returned damaged or broken in transit.
When returning an item, postage must be tracked, with signature required. We are not responsible for return postage costs. We are also not responsible for any items that are lost or damaged in transit - in which we do not offer a refund.
Engraved pieces - We do not offer returns/store credit for pieces with engraving as these pieces are individually customised with your own messages. We are not able to re-sell or re-use these items so please select your items and messages carefully. If you notice the wording was not what you requested - please contact us and we will do our best to sort through the problem and remediate it for you.
All returns will be looked at on a case by case basis following the above policy so please do contact us on hello@arrowtownstonework.co.nz
Dispatch times:
We do our best to dispatch your items within 1-2 days from your order, however engraved pieces can take 2-5 days due to the engraving process.
Courier in New Zealand.
We use overnight Courier Post when shipping within New Zealand which generally takes 1-2 days from pick up by courier. You will receive a tracking number when your piece/s have been packaged. You can use this tracking number on the NZ post tracking website to follow its journey to you.
International Courier.
We have two options for international postage - NZ post tracked mail & DHL express.
NZ post tracked mail - this is a mail service which has a tracking number allocated. Due to recent delays with worldwide shipping this service can take from 2-6 weeks.
DHL express - is our faster postage option which takes from 5-10 working days anywhere in the world.
Countries we post to commonly include
Australia
United Kingdom
Ireland
France
Switzerland
Germany
USA
Canada
UAE
UAE
Postage costs do vary between the different countries and are at a set price which will show at checkout. Some countries may require additional tax/duties on import to your country - See Important notice below.
If you are outside these counties please contact us to enquire about potential postage to your country. All international parcels will have a tracking number allocated to them.
Important Notice - Tax & Duty.
For overseas orders, any tax or duty charges determined by each country’s customs agency or its authorised service provider, are completely out of Arrowtown Stonework’s control. We do not cover these costs and they are expected to be paid by the recipient of the goods. Arrowtown Stonework is not responsible for and will not reimburse any of these charge and duties. Duties will vary depending on the country.